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Your Rights and Our Legal Commitments

At batak 5d, the legal terms governing your account, your data, and your transactions are written to be readable — not buried in jargon. Access to our platform depends on local law and is available only where permitted in eligible regions of Indonesia.

Account TermsPrivacy PolicyCookie UseData RetentionJurisdiction Notice
batak 5d Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For questions about your rights, data access requests, or account-related legal concerns, our support team handles dedicated legal enquiries separately from general account help. Reach us through live chat, email, or our in-platform help centre — all three channels connect to staff who can escalate to our compliance team when needed. Response times for formal data requests may take longer than standard account queries.

Team online

Live Chat

Available around the clock through your account dashboard. Use this for urgent account or data queries that need a fast response from our support team.

Email Support

Send formal data access or deletion requests to our support email. We acknowledge receipt within one business day and follow up with a full response.

Help Centre

Our in-platform help centre has a dedicated legal and privacy section covering account rights, cookie settings, and how to submit a formal complaint.

ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security and data handling at batak 5d are built around your account, not around broad platform promises. Every account uses encrypted session handling, and wallet connections to DANA, OVO, and GoPay are verified at the point of linking — not just at registration. Here is what we do on each front.

Data Handling

Your personal data is processed only for account operation, payment verification, and fraud prevention. We do not use it for third-party advertising or profiling outside the platform.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand how the platform is used. You can manage cookie preferences from your account settings at any time.

Account Security

Two-factor authentication is available on all accounts. We recommend linking it to your registered mobile number — the same one connected to your DANA or OVO wallet for consistency.

Data Requests

You have the right to request a copy of your data, ask for corrections, or request deletion of your account. Submit these through live chat or email; we process them in line with applicable law.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data, and how our legal terms work in practice.

We collect your registration details, device information, and transaction records tied to your DANA, OVO, or GoPay wallet. This data is used only for account operation and fraud prevention.

Yes. Submit a data access request through live chat or our support email. We will compile and send your account data in line with applicable local law and respond within a reasonable timeframe.

Account data is retained for a defined period after closure as required by applicable regulations. After that period, personal data is deleted or anonymised from our active systems.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay as needed to complete your transactions, and with fraud-prevention services where required.

Log in, go to account settings, and edit your profile details directly. For changes to your registered name or linked wallet, contact support through live chat for identity verification first.

We notify active account holders before material changes take effect. Continuing to use the platform after the notice period means you accept the updated terms. You can close your account if you do not agree.